what to do if you lose your samsung galaxy/ android phone

How do I locate my lost android phone? 

Firstly... !! DO NOT use this service: localize.mobi - based in Latvia

1. If you have a samsung account, go to findmymobile.samsung.com

You can track your phone's location, set the phone to ring even if it was on silent/ mute, lock your phone, back up your data, extend your battery life and worst case scenario, erase data. 

https://www.samsung.com/us/support/answer/ANS00080182/

2. If you do not have a samsung account, go to https://android.com/find

Find your phone, go to the location, play sound. Last resort, set up secure & erase. Also provides your IMEI number. 

3. Check with your phone service providers to determine level of support available - they should be able to block your phone and suspend the service. If you are making a police report, ensure you IMEI number is included. Obtain replacement for SIM card.

For maxis - https://www.maxis.com.my/en/faq/manage-account/my-account/lost-or-stolen-phone-or-sim/

To get a new activated sim card from Maxis - you will have to go to a Maxis centre to get a new SIM card (not an authorized distributors - so find out which centre) and it will take at least 48 hours (6 days and counting - I suppose if it is not new business, then Maxis is not interested.... customer retention? What is that?!) And of course, if you are a business account, you would be required to call a separate business account number. No, there are no physical service centers for business lines. 

Bottom line is if you are considering opening a business mobile line, I would not recommend Maxis!

Finally on Day 6 after the day on which new SIM card is purchased, Maxis managed to re-connect the line. Not within 2 hours as their customer service promised. 

4. Change your google password (and any other email)

5. Inform banks/ credit cards and to reconfigure phone number for OTP/ verification.

6. Inform family

7. EWallets - Shopee, Boost, TnG, Fave - most of these would require pin/ biometrics verification to transact. But over time, it would be advisable to change all pins.

8. Inform colleagues & close friends

9. Restore whatsapp from backup - to obtain most contact numbers (if you do not have contacts back up) 

https://faq.whatsapp.com/601558080647471/?locale=en_US

for your next phone...

1. Ensure that your find my phone feature is well configured. Enable remote lock and erase. 

https://faq.whatsapp.com/744445782709185/?helpref=uf_share

2. Set up for contacts to be backed up in google account

https://support.google.com/contacts/answer/9423168?hl=en

3. Set up whatsapp for back up to google drive

https://faq.whatsapp.com/744445782709185/?helpref=uf_share

4. Set up samsung account if it is a samsung phone