for the uninitiated... my fellow countrymen are very tolerant of poor civil service. it has been known for long queues, poor response to complaints (if there is any response at all!), slow service, apathetic staff, poor but expensive "improvements" in terms of infrastructure - digital or otherwise. Typically, the only enthusiasm we would witness from the staff would be for the famed tea breaks occurring between breakfast and lunch; and between lunch and end of day. hence the high rate of obesity in the country.
so i was pleasantly surprised of how our state's water management has progressed. yes, it has been incorporated. then again, it has been so for a number of years with not much progress. apparently it has been restructured in 2019. and today Air Selangor is a far cry from yesteryears. i had a leaky meter. went online. found the website. found "Help Centre" and made a complaint online. an hour later, i received a call clarifying the complaint and asking if my meter was blue in colour. i went outside, took a video of the leaky meter and whatsapp it to the person who called. and the next day, about 24 hours after the call, somebody was outside my house fixing the leaky meter! a big congratulations to SYABAS for the quick response!!
#malaysiaboleh (not in the sarcastic way)
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